SPRING LIVING OVERVIEW

Spring Living Retirement Communities (springliving.ca) is a boutique, rapidly growing Canadian senior living owner/operator, who currently owns and operates 21 retirement communities in Ontario and Quebec. The company has an ambitious growth plan to expanding through acquisition of mid-market retirement residences across Canada over the next 5 years. Spring Living’s mission is to create warm, welcoming and secure environments for residents, foster caring connections, and provide personalized services by team members who are committed to making a significant IMPACT every day.

Spring Living is the Retirement Community platform of the BAZ group; a Real Estate company that strategically acquires, develops, constructs and repositions assets throughout North America.

REPORTS TO:

Director of Recreation

The Activities Assistant is responsible for aiding with the development and coordination of programs and services that meet the needs of residents. This position assists in maintaining a safe and secure environment for residents, visitors and other staff members. All duties are performed in the best interest of the residents and their families, and in accordance with Spring Living’s vision, mission and values statements.

Resident Relations:

· Assists with the development and preparation of communication tools (newsletters, posters, notices, calendars, etc.) designed to provide residents, seniors located outside of our retirement residence and volunteers, with information regarding current and future activities and special events.

· Responds to resident or family member concerns and ensures appropriate action is taken within decision-making authority and/or brings to the attention of the Lifestyle and Program Manager.

· Creates a safe, pleasant, creative and non-threatening recreational environment.

Leadership:

· Develops and maintains effective interpersonal relationships with residents and other staff members.

· Recruits residents to participate in programs.

Marketing & Occupancy:

· Effectively communicates and interacts with residents, family members, visitors and volunteers in a courteous and professional manner.

Regulatory Compliance:

· Conducts duties in accordance with Spring Living policies and procedures, as well as, government regulations, laws and policies.

· Understands and follows all health and safety policies and procedures. Works safely to reduce the risk of injury to self, other staff members and residents. Promptly reports all actual or potentially hazardous situations.

· Maintains confidentiality of resident’s personal information.

Operational & Administrative Systems:

· Monitors and documents resident participation in activities, and reports any changes in activity levels.

Other:

· Performs other related duties as required.

· One to three years’ related experience in a retirement residence or health care environment is preferred.

· Customer service experience required.

· Graduate of a post-secondary education program relating to recreation, gerontology or social work, or demonstrated related experience.

· Knowledge of risk management issues.

· Ability to plan, organize, and direct the delivery of diverse social services and volunteer programs.

· Ability to multi-task.

· Must be able to read, write, and verbally communicate effectively in English.

· Customer service oriented.

· Ability to maintain effective interpersonal and team relationships.

· Conflict resolution skills.

· Demonstrates empathy and understanding of the needs of seniors.

· Creative/lateral thinker.

· Computer literate with knowledge of related software programs.

· Possesses an understanding of the aging process.

· Demonstrates an appreciation and understanding of the background and needs of individual residents.

· Must possess a valid (province specific) drivers license.

· Current First Aid Certificate is an asset.

· Wears personal protective equipment (or clothing) as required by task, MSDS, or residence policy.

· Must be available for flexible shifts based on needs of residents and the site (including weekends and evenings).

· Must be prepared to respond to emergency situations.

· Criminal Records Check and Vulnerable Persons Check required.

As an Activities Assistant, you will play a vital role in enhancing the quality of life for our residents. Your creativity, compassion, and dedication will contribute to creating a positive and engaging atmosphere within our community. Join our team today and make a difference in the lives of seniors!

Please note that this is a general job description for an Activities Assistant position. Specific duties and qualifications may vary depending on the facility and location.

In accordance with Spring Living’s duty to protect the health and safety of team members and residents, all team members are requested to be fully vaccinated by the Canadian approved COVID-19 vaccine prior to the start of their first shift. Proof of vaccination is required.

Statement of Commitment- Spring Living is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.

Added to careers SL is committed to fair and accessible employment practices. If you require accommodation (including but not limited to, an accessible interview site, alternative format documents, ASL Interpreter or Assistive Technology) during the recruitment and selection process, please let us know.